By far the best dealership around. Everyone is friendly and will get you the best deal possible. I have nothing but good things to say about them from the sales team to the service departments all great people.

Great place to buy a car. Anthony is a good dude, honest and not pushy like other dealers. Got me into a nice jeep, also big respect to the GM for coming to say congratulations on the jeep we bought. Highly recommend this dealership, first time I felt like dealers care about the customer. Thank you guys. The Giec family

I had an outstanding experience at Artioli Chrysler! From the moment I walked in, the staff was friendly, knowledgeable, and genuinely helpful without being pushy. They took the time to understand exactly what I was looking for and guided me through the entire process smoothly. The selection of vehicles was impressive, and the financing options were transparent and fair. I’m thrilled with my new car and would highly recommend Artioli Chrysler to anyone in the market. Exceptional service and a hassle-free experience—five stars all the way!

Initially wasn’t planning on buying a new vehicle anytime soon, but unfortunately my old car was totaled in an accident… my husband and I saw a jeep compass on their website and decided to take a look. Long story short, Walter and the rest of the team made what initially was a stressful situation seem so easy! Walter greeted us with a smile and a cheerful attitude every second we step into the dealership. Walter is one of those sales men that you can be personable with, he’s not one that wants to sell you a car and ... Read More

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Facebook - May 16, 2025

Initially wasn’t planning on buying a new vehicle anytime soon, but unfortunately my old car was totaled in an accident… my husband and I saw a jeep compass on their website and decided to take a look. Long story short, Walter and the rest of the team made what initially was a stressful situation seem so easy! Walter greeted us with a smile and a cheerful attitude every second we step into the dealership. Walter is one of those sales men that you can be personable with, he’s not one that wants to sell you a car and kick you out! Thanks Walter and the rest of the Artioli team!

I Leased a 2025 Ram 1500 flawless transaction. Steve and his team made the whole process as simple as possible.What a beautiful new facility too

Highly recommend! I was overwhelmed with having to do a trade in, but Lou was the best salesman to work with. He listened, understood what I needed and was a tremendous help and was one of the coolest guys! Can tell he takes pride in what he does and made me feel at ease. The whole place had great employees who were great to work with and very friendly. Thank You for helping me into a new vehicle! I drove away in less than a week with everything figured out. Lou is seriously the best and we will be back ... Read More

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Facebook - Jul 30, 2024

Highly recommend! I was overwhelmed with having to do a trade in, but Lou was the best salesman to work with. He listened, understood what I needed and was a tremendous help and was one of the coolest guys! Can tell he takes pride in what he does and made me feel at ease. The whole place had great employees who were great to work with and very friendly. Thank You for helping me into a new vehicle! I drove away in less than a week with everything figured out. Lou is seriously the best and we will be back again.

Ralph was my Salesman & I was referred to him by Kevin (who works there but not in sales). Ralph was AMAZING, no pressure & simply stated that if this truck (I ultimately bought it) isn’t for me, we will move on to the next & to the next & to the next, until we find the perfect one for me. He was courteous, showed respect, diligent, & knowledgeable. Customer Service at its finest. Thank you to Ralph & his team for making my truck buying experience a pleasure and stress free 😊

Went for an oil change and repair to spare tire storage compartment. All done as well as the full inspection required. Accomplished in an hour.

The Service I had done on my 2018 Ram when very well everything Waze done perfectly and Jen at the service desk is sweet and pleasant very happy Thank for everything Rich Curtis Jr.

Salesman very knowledgeable, very helpful and a pleasure to deal with, all aspects of buying a new car made it easy to buy.

Salesman Sean was great understanding and knowledgeable the transaction was smooth and easy first dealership to approve me they definitely know how to work until they get what you need thank you artioli

This dealership, and especially dealing with Rick McAvery, was simple and hassel free. Great communication, and an understanding of our wishes in a new diesel truck. All around great team that handled every process of our purchase, and we chose this dealership 150 miles away from our home, out of state, because of their professionalism and willing to work with us to be fully satisfied with our big purchase. Thanks all!

Excellent professional service

Very professional dealership - Sean, the salesman, was helping me with getting the car. Recommend 💯

Great experience buying a car at Artioli. Jesse and Evan were super helpful and responsive. 5/5 would recommend.

Four months (and 2,200 miles) after Artioli Dodge/Ram replaced the starter and battery on my 2020 Ram 1500, my truck returned to the service department as the truck failed to start. The service department charged me for a software upgrade that they determined was the cause. At the same visit, I had the oil changed and tires rotated. On the ride home, the oil change light came returned. After calling the service department, the manager suggested that the light takes a few starts to reset and his staff were not to blame. Despite spending $650 on that visit, my check engine light came ... Read More

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Google - Apr 29, 2024

Four months (and 2,200 miles) after Artioli Dodge/Ram replaced the starter and battery on my 2020 Ram 1500, my truck returned to the service department as the truck failed to start. The service department charged me for a software upgrade that they determined was the cause. At the same visit, I had the oil changed and tires rotated. On the ride home, the oil change light came returned. After calling the service department, the manager suggested that the light takes a few starts to reset and his staff were not to blame. Despite spending $650 on that visit, my check engine light came on after 50 miles of driving my newly serviced truck.

Was easy in and easy out Anthony was great too.

Great customer service, beautiful new facility. Happy were able to make the deal buying out our lease on our Durango R/T plus purchasing an extended warranty.

If I could leave 0 stars I would. I ordered a couple of bolts for my Jeep starter and was told 3-5 business days. That was about a month ago. No phone call or message. Terrible rotten customer service!

Found this repair team, from the ladies who do intake to the repair persons, to be knowledgeable, reputable and accommodating.

Appreciated the Service Team squeezing me in for an oil change without an appointment. The brand new shop will be nice when it's finished.

Absoultly Fantastic Server and Managment! Provided everything they promised during the sales process and more!

I worked with Pete and he was fantastic. Everything he explained to me was taken care of. He is very thorough and accommodating. All my need we’re taking care of

Jennifer was very thorough and professional. The new service facility is very nice. The time waiting for the vehicle repairs goes by quickly in the very clean and comfortable customer lounge. Why bother leaving? I broke out a laptop, fixed a cup of complimentary coffee, and never noticed the time spent that I there.

Service department was excellent! Jen (I think) was a pleasure to work with!

It's going to be great when it's finished.

Great service, Walter from sales was extremely professional. He got me a great deal on 2023 Charger . Thank you.

Always 💯 at Artioli

Jen in the Service department was wonderful and very knowledgeable!

a bit of a rush to sell as most dealers but glad I chose them than Bertera. so far so good on this Durango R/T

Extremely easy to work with. Very honest and upfront. Would highly recommend if looking for a vehicle.

This was such a fast pleasant car buying experience! Great communications and we handled most of the details about my trade in before I even left the house as I live in New Hampshire and they're located in Connecticut. We did all the negotiations by phone and text. After a few days of great communication I knew that I wanted to purchase my new vehicle from them. When your sales guy comes in on his day off because it's the only day his customer could get there goes above and beyond! Thank you all so much Rick, Jesse ... Read More

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Google - Feb 24, 2024

This was such a fast pleasant car buying experience! Great communications and we handled most of the details about my trade in before I even left the house as I live in New Hampshire and they're located in Connecticut. We did all the negotiations by phone and text. After a few days of great communication I knew that I wanted to purchase my new vehicle from them. When your sales guy comes in on his day off because it's the only day his customer could get there goes above and beyond! Thank you all so much Rick, Jesse and that entire sales department.

Wonderful service! Amazing staff! Was the most pleasurable car buying experience

Walter & Company were fantastic to work with. Everything ran smooth and happened just like they said it would. There were no surprises.

Great service provided from Everyone in the service department was very well taken care of

Anthony was amazing! He was there to answer any questions I had but gave me the time to make an informed decision. I never felt rushed and couldn’t be happier with my new RAM.

They are a good group of people who do their best to accommodate you. Jesse is very good at what he does, and I am impressed by their customer service.

Service department is a joke. Lady has every lie and excuse in the world why you vehicle isn't fixed. Acts sweet as pie but will lie to your face every time.

Guys were amazing. If you want to buy a car and your in a rough spot, THIS is the place you come too. Jesse the finance guy, really knows what he is doing and give out amazing deals. Anthony is very knowledgeable in all things mopar and whatever else is in the lot. Thanks guys!!

Fantastic place especially Anthony and the guy who does the paper work (sorry can't remember his name) highly recommend fantastic customer service fantastic care made the experience one in a million will be going back. All the staff are friendly professional and made you feel warm and welcome well done guys for your amazing job thank you

I've purchased multiple vehicles from this dealership in the past. Unfortunately I will NEVER do business with them again. I was asked to remove my previous review, but I now feel that others should know how I was treated by the sales team. In my opinion Artioli has a dishonest sales team. I don't recommend doing business with the sales team. They stated that a V6 ram could tow my trailer. WRONG. They pulled my credit, and never told me what I was approved for. This DROPPED my credit score by 33 points. They stated that my leasing bank ... Read More

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Google - Jan 4, 2024

I've purchased multiple vehicles from this dealership in the past. Unfortunately I will NEVER do business with them again. I was asked to remove my previous review, but I now feel that others should know how I was treated by the sales team. In my opinion Artioli has a dishonest sales team. I don't recommend doing business with the sales team. They stated that a V6 ram could tow my trailer. WRONG. They pulled my credit, and never told me what I was approved for. This DROPPED my credit score by 33 points. They stated that my leasing bank only had one option to get out of the lease. WRONG. I had three options. If I did listen to the sales team I would of had to pay thousands of unnecessary dollars. This review is 100% honest of my recent experience as a customer, and is not altered in anyway.

Recently had several vehicles stolen from there lot. I was interested in one of them. Was driven hard, smoked inside, external paint damage. Said only 500 off MSRP. That’s crazy. It was stolen and abused. Once the CARFAX comes in. Its value will tank! They don’t care and only want the most money. You will do better going elsewhere.

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Shady as shady can be. Yanked around with the standard back and forth between sales and management. Pricing games, lack of documents, outright lies. Over a month and still not a single document from the lender. Was told I was financed through BOA, CCAP and Truist. So far NOTHING. Called and talked to Jesse and he basically told me it was odd that I haven't gotten any communication, but its out of his control. Now on the with Truist but they cant accept payment because the dealership screwed up the paperwork. If you go there, rent a hotel nearby. ... Read More

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Google - Oct 30, 2023

Shady as shady can be. Yanked around with the standard back and forth between sales and management. Pricing games, lack of documents, outright lies. Over a month and still not a single document from the lender. Was told I was financed through BOA, CCAP and Truist. So far NOTHING. Called and talked to Jesse and he basically told me it was odd that I haven't gotten any communication, but its out of his control. Now on the with Truist but they cant accept payment because the dealership screwed up the paperwork. If you go there, rent a hotel nearby. I promise after dealing with them you'll need a shower to wash the filth away as quickly as possible.

Not good

Extremely disappointed in these guys. A bolt in part number was searched using my Vin number and put aside for me to obtain it. After spending $60 plus On travel, I came back to my car to only find out. It was the incorrect piece. I attempted to contact the service center in parts center in new help. What's the weather was received in a time thing to contact the gentleman that sold me the piece. Stranded .... in HARTFORD.

Had to use them as my Jeep broke down in the area. They didn’t fix the problem. When I drove away it broke down. They took it back but will not call the coverage company or provide the rental that is covered. The se vice manager Pete is disrespectful towards women and lazy beyond belief. Made me call the warrantee company multiple times and refused to call when they asked him to. He states he is “too busy”. They received payment but refuse to provide services. They say they are going to make it right. I received my vehicle ... Read More

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Google - Sep 7, 2023

Had to use them as my Jeep broke down in the area. They didn’t fix the problem. When I drove away it broke down. They took it back but will not call the coverage company or provide the rental that is covered. The se vice manager Pete is disrespectful towards women and lazy beyond belief. Made me call the warrantee company multiple times and refused to call when they asked him to. He states he is “too busy”. They received payment but refuse to provide services. They say they are going to make it right. I received my vehicle back in worse condition and was forced to take it to another dealer where they replaced a bushing, bent the shield back into place and replaced two bolts that held the intake hose in place. (Poor workmanship) They have offered to cover this bill….just as soon as I take this review down. To me it is worth the $200 so others don’t make the same mistake. Don’t trust, zero stars.

Tried to over charge for a battery that was wrong but in the vehicle when I purchased the vehicle from them less than 6 months ago.

Upsell upsell upsell. Thats the service the service department offers you. Do yourself a favor and go anywhere else!!!

We bought a 2012 Camaro from them. Battery went dead less than 30days wouldn’t make good on it even after they just put one in it before selling car to me. Costed 250 for new one. Went dead again called them up told them problem and was avoided. On top of all that car does not pass ny state inspection because two monitors won’t clear. So be careful buying anything there.

Overall the customer service was awful. I really wonder how half the people in there even got their jobs.... 0 people/social skills its crazy to me especially in this day and age. I couldn't imagine slaving away in that little tiny dealership.

Customer service today isn’t what it use to be. I bought a used ford Taurus back in February. On the test drive I pointed out some issues that were going on with the car. The day of delivery, the issues were never fixed. The car has been back to the dealer 3 times with one of the times having the car given back to me with garbage on the floor. The car had a missing battery terminal cover. Something simple as putting on a battery terminal cover didn’t make it on the car. I called the service department later ... Read More

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Google - Apr 15, 2023

Customer service today isn’t what it use to be. I bought a used ford Taurus back in February. On the test drive I pointed out some issues that were going on with the car. The day of delivery, the issues were never fixed. The car has been back to the dealer 3 times with one of the times having the car given back to me with garbage on the floor. The car had a missing battery terminal cover. Something simple as putting on a battery terminal cover didn’t make it on the car. I called the service department later the next week after realizing it was never installed and their reply was “The part came in late.” It was never brought to my attention when I was given the car back. When I confronted service on the issue, their reply back was “I don’t know” I asked service to mail the terminal cover and said I would put it on myself, yet it turned out to be the wrong part. I’m not expecting perfection , but it was enough to remove their sticker off the back of the car because I’m honestly that ashamed of advertising this dealer. Unless you’re buying new, I would not recommend buying anything used from this dealer.

I truly thought they were good but this last time they were a huge disappointment, but not before they milked my funds. Took it to my dealer back in the berkshire who found the problem within a half hour fixed it and didn't charge me a dime.

NO COMMENT.

Will never buy another car from them. Poor customer service and rude. They do not care about their customers.

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I wish I would have seen all the negative review here before getting involved with them but here’s a copy of the email I sent the owner “ I just wanted to let you know that I’m really unhappy with the transaction process I’m from Massachusetts and I had started a deal with Rick Mcvay I believe regarding your 2020 1500 rebel white. Done the pre approval thru Chrysler capital, did the finance application thru your website on Thursday, gave him all the information on my payout vehicle, everything he needed to start the deal. That was Thursday, I even ... Read More

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DealerRater - Feb 27, 2023

I wish I would have seen all the negative review here before getting involved with them but here’s a copy of the email I sent the owner “ I just wanted to let you know that I’m really unhappy with the transaction process I’m from Massachusetts and I had started a deal with Rick Mcvay I believe regarding your 2020 1500 rebel white. Done the pre approval thru Chrysler capital, did the finance application thru your website on Thursday, gave him all the information on my payout vehicle, everything he needed to start the deal. That was Thursday, I even offer him to come Sunday but he said you guys were close He just texted me this morning, saying that he was finally calling Vw to try to get the payout but unfortunately the ram has been sold yesterday and trying to put me in another v6 quad cab when I wanted a v8 crew cab. Is it how you guys do business? Getting all the person information and then try to put them on something you want out the lot? I'm very angry at your dealership this morning. That Rick guy might need to be replace by someone who actually care about internet sale and don't take 6 days to get a payout... Thanks for nothing ”

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Horrible experience. Major bolt was put back into truck, left battery terminal loose and exaust clamp never installed.

I love my Durango's. Currently I have a 2022 GT plus. From my experience the service dept is lacking. The heated front seats have 3 levels of heat, high, medium and low. High and low on both work fine but medium is like off. Artioli tells me it works fine when they test it with their equipment but they refused to sit in the seat with it on medium. Today I sat in the seat ( wind-chill is currently negative 30 ) with it on medium for 15 minutes and the seat was very cold the entire time. I then turned it to low and ... Read More

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Google - Feb 4, 2023

I love my Durango's. Currently I have a 2022 GT plus. From my experience the service dept is lacking. The heated front seats have 3 levels of heat, high, medium and low. High and low on both work fine but medium is like off. Artioli tells me it works fine when they test it with their equipment but they refused to sit in the seat with it on medium. Today I sat in the seat ( wind-chill is currently negative 30 ) with it on medium for 15 minutes and the seat was very cold the entire time. I then turned it to low and within 30 seconds my butt was toasty warm. It's issues like this that make it hard for me to recommend them. My dealings with Jenn is the past were better as she listens but unfortunately not everyone there is like her.

I would give a zero star if I could they do not back the vehicles or return phone calls. They do sell LEMONS if you want a bad vehicle. Don’t waste your money go to a real dealership.

Truck was not ready. I was called and told it was ready. Drove there twice in the rental they gave me and then was asked to fill the tank. I live 1.7 miles from my place of work. I love 15 miles from dodge. All the fuel was used going back and forth from dodge. They updated something in the ecm and know my remote start doesn't work. I would love to have it fixed, but the thought of having go go back there and making more trips and taking time out of my work week isn't something I can ... Read More

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Google - Dec 23, 2022

Truck was not ready. I was called and told it was ready. Drove there twice in the rental they gave me and then was asked to fill the tank. I live 1.7 miles from my place of work. I love 15 miles from dodge. All the fuel was used going back and forth from dodge. They updated something in the ecm and know my remote start doesn't work. I would love to have it fixed, but the thought of having go go back there and making more trips and taking time out of my work week isn't something I can afford. This is the second time I have used this dealership in my life and the second bad experience. I will never return!

We found a Toyota Tacoma at this dealership. The salesperson was very nice and friendly, frankly will say anything to sell you the car which they’re very good at. Assured us that the car was checked out, fluids topped off, oil changed, and is ready to be driven. They sold us an extended warranty. Within a week of buying the truck, it rained and the truck was very wobbly and unstable on the wet road. We brought the truck back to be checked, and the service person was not friendly, had the attitude of not wanting to be at ... Read More

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Google - Dec 23, 2022

We found a Toyota Tacoma at this dealership. The salesperson was very nice and friendly, frankly will say anything to sell you the car which they’re very good at. Assured us that the car was checked out, fluids topped off, oil changed, and is ready to be driven. They sold us an extended warranty. Within a week of buying the truck, it rained and the truck was very wobbly and unstable on the wet road. We brought the truck back to be checked, and the service person was not friendly, had the attitude of not wanting to be at the job. They said the truck’s wheels needed to be aligned. We thought “everything” was checked out prior to selling us the truck. Obviously they fixed it. After another week, we noticed our blinkers would stop working. We brought the truck back to the service center. And we were told that the aftermarket remote keys they gave us, when used makes the blinkers to stop working. Why give us something that will make the truck not work properly!!!! At some point, we started smelling something burning coming from the AC. When we checked to see where it was coming from, we noticed the engine and cabin filters were filthy like a squirrel had built a nest. We went to autozone and bought filter replacements. While replacing the filter, we noticed the coolant levels were close to empty! We brought the truck back to the service center (again!). We were told that everything was checked out, but apparently the fluid levels were not topped off at all. They told us “you can always go to autozone and buy the fluid there”. That was not the point though, we were told when we bought the truck that everything was checked. At this time, we were so frustrated with Artioli, their poor service and lies, as the truck has more problems than they disclosed to us. When we asked them to just do a full detailed check up, they told us that “they don’t really deal with Toyota vehicles”. Then what was the extended warranty for if they will tell us they don’t do Toyota? And later they also told us that there is a recall for the 3rd brake light (which is close to a year that they didn’t even address). It would have been nice if they were honest and told us from the beginning that the truck had a recall due. We ended up just bringing the truck to Toyota. Just a heads up to anyone that buys from this place… they’ll do anything to sell you a truck, but they may not fully disclose issues with the vehicle.

Well everything started off really good. Great staff great experience. Until i has a problem with the ram box lids not lining up with the rest of the buddy of the truck They ordered them twice but both times it did not improve the issue. They ordered s third time and i know there was a fire there but i checked in and they thought the new piece was destroyed in the fire and was ordered again. We’re going on several months now and i have not heard a word. Upset the piece has not fit correctly after 2 tries ... Read More

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Google - Dec 15, 2022

Well everything started off really good. Great staff great experience. Until i has a problem with the ram box lids not lining up with the rest of the buddy of the truck They ordered them twice but both times it did not improve the issue. They ordered s third time and i know there was a fire there but i checked in and they thought the new piece was destroyed in the fire and was ordered again. We’re going on several months now and i have not heard a word. Upset the piece has not fit correctly after 2 tries and now the third replacement piece we are closing in on a year to make this happen would like a resolution

It took roughly 2 1/2 months to get a new transmission installed in my Jeep Grand Cherokee. I do understand the supply chain issues, but that was a little over the top. Additionally, after driving my car home, an hour and 15 minutes away, the front fender flare was not clipped in and as a result was out at an angle flapping against the car. Further, the cap on one of the fluid reservoirs was missing and there was fluid all over the engine. And, they charged us for spring nuts to hold the exhaust but it they installed regular bolts to hold ... Read More

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Google - Dec 12, 2022

It took roughly 2 1/2 months to get a new transmission installed in my Jeep Grand Cherokee. I do understand the supply chain issues, but that was a little over the top. Additionally, after driving my car home, an hour and 15 minutes away, the front fender flare was not clipped in and as a result was out at an angle flapping against the car. Further, the cap on one of the fluid reservoirs was missing and there was fluid all over the engine. And, they charged us for spring nuts to hold the exhaust but it they installed regular bolts to hold it instead. And finally, there is a dent and scratch (that didn’t buff out after a detail), on my back bumper that wasn’t there beforehand, probably from having to push my car into the garage. It was apparent that the techs don’t care about workmanship, and no-one double checks to see if the job is completed correctly. I will never do business with Artioli again if I can help it.

I scheduled my appt a week prior and scheduled for an 830 am appt to hopefully get my oil change done early in the day. I Dropped my vehicle off at 8:15 am 15 mins early for an oil change and a couple of parking lights replaced. I never received a call back for 5 hours. I called to check on the vehicle status and was told its in the shop now. I finally received a call stating the job was complete at 2:30 in the afternoon. Over 6 hours for an oil change is ridiculous! On top of that, the cost was triple what it ... Read More

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Google - Nov 23, 2022

I scheduled my appt a week prior and scheduled for an 830 am appt to hopefully get my oil change done early in the day. I Dropped my vehicle off at 8:15 am 15 mins early for an oil change and a couple of parking lights replaced. I never received a call back for 5 hours. I called to check on the vehicle status and was told its in the shop now. I finally received a call stating the job was complete at 2:30 in the afternoon. Over 6 hours for an oil change is ridiculous! On top of that, the cost was triple what it would be from a oil change company. I know car dealers are more expensive, but I was not happy with this experience at all. Will no longer use Artioli for my oil changes on my jeep.

HORRIBLE EXPERIENCE - AGGRESSIVE CUSTOMER SERVICE - CHARGE ME DIAGNOSTIC TO TELL ME WHAT I ALREADY TOLD WHAT WAS WRONG WITH IT - THEY’LL FIND ANY REASON TO NOT FIX VEHICLE

My experience here was horrible.Brought my Jeep Grand Cherokee in for suspension issues and got the run around on pricing.They had my Jeep for 8 days and the manager quoted me a price and in the end way over charged me $2345 for a shock n valve box which cost maybe $300 in parts..worst experience ever..would not recommend this place to anyone.The manager should be working in sales not service..

I brought my jeep sahara from Artioli Dodge almost 3 months ago.Shortly after i brought the jeep the dealer had burnt down in flames.Dan my salesman had done the best he could under the circumstances.Finally received my floor mats yesterday 7/26.And i gave dan and the dealer a rating of 5.He did the best he could under these circumstances.

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Consistent poor experience with service department. Twice now they told me I need expensive service that was not required. Once they sold a part as original replacement that was questionable. The first two times I gave them the benefit of the doubt, since their explanation was reasonable and the part issue was not outright wrong, just not the best part, but after 3 bad experiences in a row I can no longer trust this establishment. It doesn’t much matter whether it is lack of knowledge or deliberate, the end result is the same. Better off staying away. Edited August 29, 2023. My ... Read More

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Google - Jun 17, 2022

Consistent poor experience with service department. Twice now they told me I need expensive service that was not required. Once they sold a part as original replacement that was questionable. The first two times I gave them the benefit of the doubt, since their explanation was reasonable and the part issue was not outright wrong, just not the best part, but after 3 bad experiences in a row I can no longer trust this establishment. It doesn’t much matter whether it is lack of knowledge or deliberate, the end result is the same. Better off staying away. Edited August 29, 2023. My car passed emissions for the third time in a row since the mechanic at this dealer claimed I needed an expensive new catalytic converter. I disagreed so I never replaced the catalytic converter, nor did any work at all to the emissions system, and had no issues passing emissions.

When I arrived to the service department, I witnessed a mechanic and the lady at the front service desk arguing. When they noticed me walked in, they continued to argue. It was a very unprofessional and uncomfortable situation. Then when I explained the minor problem I was having with my headlight and how it could have been fixed, I was told I needed a completely new headlight in order for them to touch it. Again, it was a simple wiring problem and was fixed in 30 seconds. I will never buy a vehicle or bring my vehicle there for service again. ... Read More

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Google - May 18, 2022

When I arrived to the service department, I witnessed a mechanic and the lady at the front service desk arguing. When they noticed me walked in, they continued to argue. It was a very unprofessional and uncomfortable situation. Then when I explained the minor problem I was having with my headlight and how it could have been fixed, I was told I needed a completely new headlight in order for them to touch it. Again, it was a simple wiring problem and was fixed in 30 seconds. I will never buy a vehicle or bring my vehicle there for service again. I will advise others to do the same.

I brought my vehicle in for service and they were so easy to deal with. My service representative was Kimberly and she was super helpful and after talking to her for a few min a realized she really knew her cars and was very good at her job. My car was fixed in a few days ( cheaper than I thought ) and I was impressed. I would recommend these guys to anybody. Tony. AGAWAM MASS.

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Went to go buy a truck and I had my limit on price and talk to a sales men they wanted me to buy a truck more the price then I wanted to pay and would not stop calling me In order to make a sale never use these guys

Brought my 3/4 2013 Ram to have 3 recalls and a list of other items to be repaired. Received a call itemizing a list of $3,500 of repairs I didn’t ask for. Of the ones I asked, three where completely ignored, one I was told works for now!!!! I had two wires hanging and was told they don’t work on any aftermarket parts where there was no aftermarket parts located. So out of the six items I wanted repaired, none where repaired. I basically payed $255. For an oil change. Total waste of time and money. Will never go back to buy or ... Read More

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Google - Apr 16, 2022

Brought my 3/4 2013 Ram to have 3 recalls and a list of other items to be repaired. Received a call itemizing a list of $3,500 of repairs I didn’t ask for. Of the ones I asked, three where completely ignored, one I was told works for now!!!! I had two wires hanging and was told they don’t work on any aftermarket parts where there was no aftermarket parts located. So out of the six items I wanted repaired, none where repaired. I basically payed $255. For an oil change. Total waste of time and money. Will never go back to buy or repair after that experience

Purchased my vehicle there, new in 2015. No complaints with the purchase or vehicle. Brought it for service recently for oil, transfer case and differential oil changes. Also Tire Rotation, wheel balance, and replacement of the fuel level sensor, a common issue that had been done previously there 5 years ago ago. They (wanted to) charged me $703 dollars for the service not including the fuel level sensor. They wanted another $680 for that! When I went to pick up the vehicle I went through the itemized bill. They tried to charge me a 75 dollar diagnostic fee for the fuel level sensor issue even ... Read More

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DealerRater - Feb 16, 2022

Purchased my vehicle there, new in 2015. No complaints with the purchase or vehicle. Brought it for service recently for oil, transfer case and differential oil changes. Also Tire Rotation, wheel balance, and replacement of the fuel level sensor, a common issue that had been done previously there 5 years ago ago. They (wanted to) charged me $703 dollars for the service not including the fuel level sensor. They wanted another $680 for that! When I went to pick up the vehicle I went through the itemized bill. They tried to charge me a 75 dollar diagnostic fee for the fuel level sensor issue even though I explained to them exactly what the issue was and that its a common issue and even though they didnt fix it! They also individually charge you for each individual item. $70 dollars labor for front diff fluid change, $70 dollars labor for rear diff fluid change, $70 dollars labor for transfer case fluid change? $210 dollars labor for three items that you do simultaneously in about 45min. But they’ll tell you: “We have a half hour minimum labor charge”. Ya per. Each little item, ridiculous! The only item on the bill that was reasonable was the oil and filter change, $60 bucks. I only gave them 2 stars because they gave me a vehicle to use (because they were also doing 4 recall items) and the oil change fee was realistic. Other than that be ready to take a second mortgage out on your house to get your vehicle fixed. I guess it stings a little more than the usual because on top of everything else I bought the vehicle there? And on top of that its a bit short sighted on their part as I’m getting pretty close to getting a new vehicle and their dealership certainly wont be on my short list. GET THE ESTIMATE FIRST! You’ll probably end up going somewhere else…….anywhere else.

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Always trying to upsale you something when all you want is an oil change

I bought a ram from this place, the sales process was fine, the financing process was fine, the customer care afterwards…absolute trash. I got my truck home and noticed some damage to the rear end of the truck, both cosmetic and most likely structural. I reached out about it and never heard anything back from. The way I’m looking at it is they made their sale and now they don’t care, they got their money thats all that mattered to them. Definitely will not be recommending them to anyone and will not be doing any business with ... Read More

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Google - Nov 2, 2021

I bought a ram from this place, the sales process was fine, the financing process was fine, the customer care afterwards…absolute trash. I got my truck home and noticed some damage to the rear end of the truck, both cosmetic and most likely structural. I reached out about it and never heard anything back from. The way I’m looking at it is they made their sale and now they don’t care, they got their money thats all that mattered to them. Definitely will not be recommending them to anyone and will not be doing any business with them again.

We bought two vehicles from Artioli weeks apart. The first was a Dodge Ram which we love and are very pleased with. The transaction was smooth and easy which is the reason I went back weeks later to purchase a jeep. Sadly to say this was a very bad move on my part because I was lied to about you be vehicle. I asked Walter several times about the features on the car and what I was losing by trading in my current vehicle. He told me straight up I was losing the full moonroof and the cooling seats. Once ... Read More

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DealerRater - Oct 2, 2021

We bought two vehicles from Artioli weeks apart. The first was a Dodge Ram which we love and are very pleased with. The transaction was smooth and easy which is the reason I went back weeks later to purchase a jeep. Sadly to say this was a very bad move on my part because I was lied to about you be vehicle. I asked Walter several times about the features on the car and what I was losing by trading in my current vehicle. He told me straight up I was losing the full moonroof and the cooling seats. Once I got the vehicle home I realized the next day that I had lost very important features that I loved in my previous car and had I been told the truth I would not have purchased the car. I called Walter right away and voiced how upset I was with the car and the fact that he did not tell me the truth. This is just the beginning the navigation does not work, there is a rattling noise coming from the trunk area that they can’t seem to find, there is a steering problem and there is a foul smell coming from inside that must have been covered up. I wish I never went there to trade my car in because it had no mechanical issues at all and now I’m stuck with an overpriced vehicle.

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Worst dealership ever steve is a complete xxxxxxx joe artioli the owner does not return calls ghe vehicle was supposed to be factory pre owned certified its a piece of xxxx fallin apart

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